Frequently Asked Questions

How can Arta streamline an eCommerce shopping and post sale experience?

Arta offers comprehensive solutions throughout the entire purchasing lifecycle, from discovery to delivery. From instant quoting to cross-border facilitation, insurance, and tracking, Arta’s products automates and facilitates the process.

We offer a suite of solutions throughout the purchasing lifecycle, let’s briefly touch on a few: Through our configurable estimates widget, customers can have visibility into shipping pricing while browsing, empowering prospective buyers to make informed decisions when considering a purchase. We eliminate surprise costs, reduce quote times, and minimizes the risk of shopping cart abandonment.

After the purchase, Arta ensures a cohesive branded experience by customizing every aspect of the checkout and fulfillment process, from booking to tracking and emails. This includes incorporating your own logos, images, and colors to create a consistent visual identity throughout the customer journey. This level of customization not only reinforces brand recognition but also enhances trust and loyalty among your buyers.

What does the Arta fulfillment process look like?

Arta ensures the secure delivery of diverse and valuable items around the world. We do this through fulfillment across 4 service tiers tailored to their unique nature.

By analyzing factors such as item type, medium, and value, we determine the most suitable service level. This comprehensive evaluation allows us to offer competitive pricing while maintaining the highest standards of safety and delivery efficiency.

We understand that every shipment has its own specific requirements, which is why we offer a range of service tiers and shipping methods to accommodate these differences. Our clients can safely ship their items and address their unique needs through our diverse options. Whether it's white-glove handling for delicate or high-value items, or parcel shipments for smaller packages, our service tiers provide the flexibility to choose the collection, packing, and delivery methods that best suit your objects.

See below for a brief overview of Arta’s service tiers:

Arta offers three full quote tiers.

Premium | For objects that require a high touch white glove service, these shipments are carried out by fine art technicians and climate-controlled, dual driver shuttles. Ideal for high value, fragile fine art and antiques, temperature sensitive objects

Select | Shipments carried out by household movers/LTL middle mile trucks with optional white glove services at collection and delivery, such as assembly and unpacking. Ideal for oversized design objects and furniture; lower value antiques. Non climate, deliveries can be curbside or inside.

Parcel | Collection with custom packaging and release to a common carrier (DHL, FedEx, UPS). Arta will quote out over various transit speeds including Ground, 2nd Day Air, Overnight (Domestic), Priority (Export), and Standard. Ideal for design objects, small artworks, collectibles, and jewelry. Multimodal, signature required is included in all quotes, curbside delivery

Arta’s Self Ship option enables sellers to pack objects in-house and receive a prepaid shipping label via email, saving on time and cost.

Self Ship | Client is provided a label for an already packaged shipment to ship with small parcel provider.

Do we offer packing when collecting from Sellers?

We do! Under Arta’s full service tiers, objects can be released to our carriers either packed or not packed. To ensure safe and cost effective packing, we may quote for additional packing which will be itemized in your shipping costs and carried out by a carrier selected by Arta. Our agents will soft pack on site, and transfer to a local warehouse for further crating when necessary.

We determine packing recommendations based on the object(s) dimensions, material(s), value(s) and whether the object has been deemed fragile.

How does Arta handle communications and experiences with our buyers and sellers?

Our goal is that people have more time to innovate and create, instead of laboring over logistics and manual tasks that can easily be automated. We automate and customize communication to best compliment your preferred cadence.

Our tracking solutions enable you to relay collection timing, shipment schedules, customs requirements, online tracking, and cancellations without repeated manual effort. Our email and text notifications can be configured to update other individuals or parties involved in the post purchase process.

These communication systems ensure that all interested parties receive timely updates simultaneously, and at your discretion. Efficient and transparent communication facilitates smoother interactions between buyers, sellers, and other stakeholders.

Recipients of notifications can touch base directly with our Customer Support team to communicate. Our email notifications will have a default reply to email of hello@arta.io, so you can easily outsource your customer support to our team of experts.

What is Arta's Self Ship service?

Arta's Self Ship option enables sellers to pack objects in-house and receive a prepaid shipping label via email, saving significant costs and time. Leverage Arta’s insurance solutions, packing expertise, and competitive parcel pricing to compliment existing in-house packing and release procedures.

How does Arta handle payment?

We offer flexibility when it comes to handling payments in two ways: Transactions can be handled directly between buyers and Arta, or Marketplaces can stand as the billing party.

With the option to handle payments directly, Arta is able to collect funds directly from the buyer under a secure checkout session.

Alternatively, the marketplace takes care of the payment process on behalf of the sellers, providing a streamlined and centralized approach. This can be beneficial for sellers who prefer to offload the administrative burden of managing payments and rely on the marketplace's established payment infrastructure.

Whether sellers choose to handle payments directly or through the marketplace, Arta provides the flexibility to accommodate their preferred approach. This ensures that sellers can tailor their payment workflow to align with their business model and preferences.

Can I control how I display pricing to my buyers?

Businesses have the flexibility to adjust their margins. By leveraging a customized API, businesses can optimize their pricing strategy and adapt it to their unique circumstances. This level of flexibility enables businesses to balance their overall profitability and make strategic decisions based on their needs.

How does Arta handle/facilitate customs?

Shipments that cross international borders require supplemental documentation, often in the form of commercial invoices for customs clearance. Our Electronic Commercial Document (ECD) solution simplifies the generation of commercial invoices and automates the export process, facilitating efficient international fulfillment, adapting to country specific, and object specific requirements.

By leveraging our ECD feature, businesses can streamline export operations, save time on manual paperwork, and improve the overall efficiency of international fulfillment processes. This automation enables businesses to navigate complex international requirements with ease, ensuring a smoother and more successful export experience.

How do I get started?

Schedule time with an Arta expert today to discuss how we can remove friction from the entire purchase experience for your buyers.

What can my buyers expect throughout the browsing and checkout process?

Arta offers comprehensive solutions throughout the entire purchasing lifecycle, from discovery to delivery. Through our configurable estimates widget customers can have visibility into shipping pricing while browsing, empowering prospective buyers to make informed decisions when considering a purchase. We eliminate surprise costs, reduce quote times, and minimize the risk of shopping cart abandonment.

We understand that every shipment has its own specific requirements, which is why we offer a range of service tiers and shipping methods to accommodate these differences. Our clients can safely ship their items and address their unique needs through our diverse options. Whether it's white-glove handling for delicate or high-value items, or parcel shipments for smaller packages, our service tiers provide the flexibility to choose the collection, packing, and delivery methods that best suit your objects.

Ensure a cohesive branded experience by customizing every aspect of the checkout and fulfillment process, from booking to tracking and emails. This includes incorporating your own logos, images, and colors to create a consistent visual identity throughout the customer journey. This level of customization not only reinforces brand recognition but also enhances trust and loyalty among your buyers.

How can Arta support my business globally?

Arta offers shipping to numerous countries worldwide, ensuring global coverage for our clients. With our broad network, we facilitate shipping to a diverse range of destinations, enabling businesses and individuals to reach customers worldwide. From major international markets to more remote locations, we strive to provide comprehensive coverage to meet your shipping requirements.

By leveraging ARTA's shipping services, you gain access to our extensive global reach, allowing you to expand your business and connect with customers in numerous countries around the world. We are dedicated to providing reliable and efficient shipping solutions to support your international endeavors.

Our Electronic Commercial Document (ECD) solution simplifies the generation of commercial invoices and automates the export process, facilitating efficient international fulfillment, and adapting to country specific, and object specific requirements.

By leveraging our ECD feature, businesses can streamline export operations, save time on manual paperwork, and improve the overall efficiency of international fulfillment processes. This automation enables businesses to navigate complex international requirements with ease, ensuring a smoother and more successful export experience.

What shipping services does Arta offer?

Across Arta’s Shipping Service tiers, we offer onsite services as well as insurance solutions.

We prioritize the safety and protection of the items we handle. An “all risks” policy covers restoration and repair, not just claims for total loss, intending to preserve these one of a kind items. Transit Insurance covers the object from the moment Arta takes possession through delivery, including any on site services. This means that your item is protected throughout the entire shipping journey, providing peace of mind and safeguarding its value.

Depending on the service tier booked, Arta may quote for onsite collection or destination services, including packing, condition checks, installation, etc. Our comprehensive packing logic will determine a packing method based on the object(s) dimensions, material(s), value(s) and whether the object has been deemed fragile.

What are Arta’s Shipping Service Tiers?

We ensure the secure delivery diverse and valuable items around the world. We do this through fulfillment across 4 service tiers tailored to their unique nature. We understand that every shipment has its own specific requirements, which is why we offer a range of service tiers and shipping methods to accommodate these differences.

Arta offers three full quote tiers.

Premium | For objects that require a high touch white glove service, these shipments are carried out by fine art technicians in climate-controlled, dual driver shuttles. Ideal for high value, fragile fine art and antiques, temperature sensitive objects

Select | Shipments carried out by household movers/LTL middle mile trucks with optional white glove services at collection and delivery, such as assembly and unpacking. Ideal for oversized design objects and furniture; lower value antiques. Non climate, deliveries can be curbside or inside.

Parcel | Collection with custom packaging and release to a common carrier (DHL, FedEx, UPS). Arta will quote out over various transit speeds including Ground, 2nd Day Air, Overnight (Domestic), Priority (Export), and Standard. Ideal for design objects, small artworks, collectibles, and jewelry. Multimodal, signature required is included in all quotes, curbside delivery

Arta’s Self Ship option enables sellers to pack objects in-house and receive a prepaid shipping label via email, saving on time and cost.

Self Ship | Client is provided a label for an already packaged shipment to ship with small parcel provider.

How can Arta’s Self Ship service help with shipping collectables?

Arta's Self Ship option provides sellers with the convenience of packing objects in-house and receiving a prepaid shipping label via email. This option offers significant cost and time savings, particularly for items such as jewelry, watches, and collectibles that can be easily packed by the seller.

When utilizing Self Ship, we’ll collaborate with your business to establish clear guidelines regarding packing expectations, insurance thresholds, and release schedules. Our priority is to ensure a secure and smooth shipping process for your valuable items.

Our shipping labels are designed to be discrete, and do not identify the objects as high value or jewelry. With Arta's Self Ship option, auction houses have greater control over the packing process, reduced shipping costs, and increased peace of mind when sending valuable items by leveraging our all risk insurance policy.

How do I sign up?

Schedule time with an Arta expert today to discuss how we can remove friction from the entire purchase experience for your buyers.

Didn’t find the question? Contact our support

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