Legal
Standards
Effective date: July 19, 2023
Last modified date: January 1, 2024
Table of Contents
- Standard Liability
- Insurance Coverage
- Prohibited Objects
- Cancellation Policy
- All Shipments
- Arta Premium
- Arta Select
- Arta Parcel
- Arta Self Ship
- International
- Air Freight
- Sea Freight
- Additional Services available upon request during quoting
1. Standard Liability
- Standard Liability is $50 per shipment
- https://arta.io/terms
2. Insurance Coverage
- Arta Insurance can be added prior to shipment collection
- Condition reports may be required
- Full policy available at Arta Transit Insurance Terms
- Claims must be reported to claims@arta.io within seven (7) days of delivery
3. Prohibited Objects
- Hazardous Materials
- Alcohol
- Firearms
4. Cancellation Policy
*subject to exceptions based on contractual agreements
5. All Shipments:
- Quotes are valid for thirty (30) days
- All quotes are based on known information, final charges based on actuals
- Services must be booked in advance to guarantee availability
- Valid address and contact information must be provided at booking
- Arta is not responsible for incorrect or incomplete shipment information
- Scheduling will be provided via email and webhook; clients are responsible for configuring delivery of this information to applicable parties
- Locations are assumed to be vehicle accessible and available during arrival ETA
- Arrival times are based on local carrier availability subject to change
- Pre-fabricated crates at collection must be requested in advance
- Onsite packing and unpacking available on request in advance of booking
- Additional or replacement packaging may be required at the carrier or Arta's discretion
- All quotes assume items are for ground floor delivery with elevator and doorway access, stairs and limited access will result in additional fees
- It is the responsibility of the client to authorize release or receipt at the collection and delivery location(s)
- Objects not delivered or returned (including empty crates) may accrue additional handling, storage and disposal
- All quotes assume each location has adequate room for handling, unless otherwise indicated
- Auction House
- Sale and Lot numbers must be provided before or at booking
- Release authorization will be required before collection can be scheduled
- Sales tax charges must be confirmed and billed by the auction house
- Trade Show / Art Fair
- Delivery and collection will occur during fair load in / out hours at the booth, unless otherwise specified
- Storage of empty crates and packaging is not included unless requested
- Billing will be based on actual labor
6. Arta Premium
- Temperature controlled available, air ride, dual driver
- All objects are handled by trained art technicians
- Scheduling not guaranteed at booking
- Additional fees may apply for any ride flat, hinged or specific orientation during transit
- Any single item over 97″H /247 cm or 150lbs / 70kg is considered oversize, not manageable by two techs, and may require additional handlers
- Simple installation assumes easy access, no stairs, eye level, no ladders, on drywall or sheetrock, and hanging mechanisms are provided with the artwork
- A 2 hour window will be provided within 24 hours in advance of arrival
- Shipments may include cross-docking or temporary storage
7. Arta Select
- Vehicles are not temperature controlled
- Schedules are based on local availability, calls will be made 24hrs in advance
- Deliveries can be curbside or inside – must be confirmed before booking
- Deliveries must accommodate a 55′ trailer or additional fees may apply
- Unpacking is not included unless specifically requested
- Review all listed services and condition of objects prior to signing the BOL
8. Arta Parcel
- Signature required on all insured shipments
- Unframed artworks will only be rolled with explicit guidance from the seller
9. Arta Self Ship
- Sellers are required to follow packing recommendations or contact Arta with alternative packing requests
- Labels will be ready within one (1) to two (2) business days after booking
- Sellers are responsible for scheduling pickups or dropping off
10. International
- Client must provide commercial invoice, supporting documents, and relevant customs information prior to shipment dispatch
- Unless otherwise stated in the quote, duties and taxes are not included and must be paid upon arrival at destination country
- Storage, warehouse handling and inspection fees are not included in quoted rate and will be presented to billing party if applicable
- For all U.S. Imports an Importer of Record is required to complete a POA (Power of Attorney) during the import Customs clearance formalities
- For European shipments, unless otherwise stated, all quotes assume that the artwork(s) is in “Free Circulation”
- Any temporary admission needs to be requested at the time of quoting
11. Air Freight
- Must Fly must be booked in advance
- Transit times are not guaranteed; airlines reserve the right to bump or delay standard freight at their own discretion
- All crates must meet international shipping standards (ie. ISPM-15 “Bug Stamped”)
- Crates that exceed 62″/ 158 cm are required to fly via a freighter aircraft
- Airfreight shipments flying passenger assume pickup location is registered with TSA as “Known Shipper”. If unknown, freighter flights are required.
- Direct flights are not guaranteed
- Road Feeder Service may be used
12. Sea Freight
- LCL shipments are subject to crating
- Port to Port transit is ten (10) to fifteen (15) weeks on average
- Specialty clearance requirements may not be eligible for LCL
- Containers are not climate or temperature controlled
- Sea freight U.S. imports require ISF 10+2 matching submitted 24-48 hours after vessel sailing
13. Additional Services available upon request during quoting:
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