Standards

Standard Liability

• Standard Liability is $50 per shipment
• https://arta.io/terms

Insurance Coverage

• Arta Insurance can be added prior to shipment collection
• Condition reports may be required
• Full policy available at arta.io/insurance
• Claims must be reported to claims@arta.io within seven (7) days of delivery

Prohibited Objects

• Hazardous Materials
• Alcohol
• Firearms

*subject to exceptions based on contractual agreements

All Shipments:

• Quotes are valid for thirty (30) days
• All quotes are based on known information, final charges based on actuals
• Services must be booked in advance to guarantee availability
• Valid address and contact information must be provided at booking
• Arta is not responsible for incorrect or incomplete shipment information
• Scheduling will be provided via email and webhook; clients are responsible for configuring delivery of this information to applicable parties
• Locations are assumed to be vehicle accessible and available during arrival ETA
• Arrival times are based on local carrier availability subject to change
• Pre-fabricated crates at collection must be requested in advance
• Onsite packing and unpacking available on request in advance of booking
• Additional or replacement packaging may be required at the carrier or Arta's discretion
• All quotes assume items are for ground floor delivery with elevator and doorway access, stairs and limited access will result in additional fees
• It is the responsibility of the client to authorize release or receipt at the collection and delivery location(s)
• Objects not delivered or returned (including empty crates) may accrue additional handling, storage and disposal
• All quotes assume each location has adequate room for handling, unless otherwise indicated
• Auction House
• Sale and Lot numbers must be provided before or at booking
• Release authorization will be required before collection can be scheduled
• Sales tax charges must be confirmed and billed by the auction house
• Trade Show / Art Fair
• Delivery and collection will occur during fair load in / out hours at the booth, unless otherwise specified
• Storage of empty crates and packaging is not included unless requested
• Billing will be based on actual labor

Arta Premium

• Temperature controlled available, air ride, dual driver
• All objects are handled by trained art technicians
• Scheduling not guaranteed at booking
• Additional fees may apply for any ride flat, hinged or specific orientation during transit
• Any single item over 97″H /247 cm or 150lbs / 70kg is considered oversize, not manageable by two techs, and may require additional handlers
• Simple installation assumes easy access, no stairs, eye level, no ladders, on drywall or sheetrock, and hanging mechanisms are provided with the artwork
• A 2 hour window will be provided within 24 hours in advance of arrival
• Shipments may include cross-docking or temporary storage

Arta Select

• Vehicles are not temperature controlled
• Schedules are based on local availability, calls will be made 24hrs in advance
• Deliveries can be curbside or inside – must be confirmed before booking
• Deliveries must accommodate a 55′ trailer or additional fees may apply
• Unpacking is not included unless specifically requested
• Review all listed services and condition of objects prior to signing the BOL

Arta Parcel

• Signature required on all insured shipments
• Unframed artworks will only be rolled with explicit guidance from the seller

Arta Self Ship

• Sellers are required to follow packing recommendations or contact Arta with alternative packing requests
• Labels will be ready within one (1) to two (2) business days after booking
• Sellers are responsible for scheduling pickups or dropping off

International

• Client must provide commercial invoice, supporting documents, and relevant customs information prior to shipment dispatch
• Unless otherwise stated in the quote, duties and taxes are not included and must be paid upon arrival at destination country
• Storage, warehouse handling and inspection fees are not included in quoted rate and will be presented to billing party if applicable
• For all U.S. Imports an Importer of Record is required to complete a POA (Power of Attorney) during the import Customs clearance formalities
• For European shipments, unless otherwise stated, all quotes assume that the artwork(s) is in “Free Circulation”
• Any temporary admission needs to be requested at the time of quoting

Air Freight

• Must Fly must be booked in advance
• Transit times are not guaranteed; airlines reserve the right to bump or delay standard freight at their own discretion
• All crates must meet international shipping standards (ie. ISPM-15 “Bug Stamped”)
• Crates that exceed 62″/ 158 cm are required to fly via a freighter aircraft
• Airfreight shipments flying passenger assume pickup location is registered with TSA as “Known Shipper”. If unknown, freighter flights are required.
• Direct flights are not guaranteed
• Road Feeder Service may be used

Sea Freight

• LCL shipments are subject to crating
• Port to Port transit is ten (10) to fifteen (15) weeks on average
• Specialty clearance requirements may not be eligible for LCL
• Containers are not climate or temperature controlled
• Sea freight U.S. imports require ISF 10+2 matching submitted 24-48 hours after vessel sailing

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