Logistics Service Level Agreement

‍Last modified date: June 13, 2024

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Arta will provide Logistics Services to Shipper in accordance with the following Logistics Service Level Agreements:

• Custom Quotes. Pricing for Requests that exceed the coverage of Arta automated pricing, and custom pricing is requested via API or Dashboard will be reviewed by Arta and a custom quote will be provided in a timely manner.
• Status Updates. Shipment collection and delivery date(s) will be provided as soon as available. Collection date(s) are provided when a shipment state is Confirmed. Delivery Date(s) are provided when a shipment state is In Transit. Updates to shipping schedules will be provided within one (1) business day.
• Transportation. Delivery timelines are available at arta.io. Timing is in business days. Windows listed are expected days in each status for a typical shipment. Rural and hard-to-access locations can add one to two weeks to transportation. All dates assume no delays in customs clearance.
  
  Self Ship timing is dependent on the Shipper.  Arta will send the label to Shipper within two (2) business days from booking date. Shipments to be released to the Carrier by Shipper within seven (7) days of receiving the label. Timing is dependent on the origin location to pack and release.‍
• Communication. All Arta transactional emails have a default Reply To of support@arta.io. All inquiries related to a specific shipment should be emailed to hello@arta.io. Business hours are currently 9am - 6pm Eastern Time, Monday through Friday excluding holidays. All emails will be addressed in one (1) business day.

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