We send email notifications that provide tracking updates throughout a shipment's lifecycle. Emails will link to tracking pages, which are automatically updated public-facing URLs, available to visit between Emails to check on shipment delivery date(s). You can also opt into SMS updates if you prefer.

Our team ensures the secure delivery of diverse and valuable items around the world. We do this through fulfillment across 4 service tiers tailored to their unique nature.

Here's a brief overview of Arta’s service tiers:

Premium  | For objects that require a high touch white glove service, these shipments are carried out by fine art technicians in climate-controlled, dual driver shuttles. Ideal for high value, fragile fine art and antiques, temperature sensitive objects.

Select  | Shipments carried out by household movers/LTL middle mile trucks with optional white glove services at collection and delivery, such as assembly and unpacking. Ideal for oversized design objects and furniture; lower value antiques. Non climate, deliveries can be curbside or inside.

Parcel | Collection with custom packaging and release to a common carrier (DHL, FedEx, UPS). Arta will quote out over various transit speeds including Ground, 2nd Day Air, Overnight (Domestic), Priority (Export), and Standard. Ideal for design objects, small artworks, collectibles, and jewelry. Multimodal, signature required is included in all quotes, curbside deliver.

Self Ship | Client is provided a label for an already packaged shipment to ship with small parcel provider.

Arta’s Self Ship option enables sellers to pack objects in-house and receive a prepaid shipping label via email, saving on time and cost.

Across our Shipping Service tiers, we offer onsite services as well as insurance solutions.

Depending on the service tier booked, Arta may quote for onsite collection or destination, including packing, condition checks, installation, etc. Arta’s comprehensive packing logic will determine a packing method based on the object(s) dimensions, material(s), value(s) and whether the object has been deemed fragile.

Our Transit Insurance is an “all risks” policy built for the transportation of unique and high value objects moved with Arta.

An “all risks” policy covers restoration and repair, not just claims for total loss, intending to preserve these one of a kind items. Transit Insurance covers the object from the moment Arta takes possession through delivery, including any on site services. Head over to our transit insurance terms and conditions to learn more.

Need help with a claim? Read how to start the process.

Our valuables insurance offers comprehensive coverage for your unique collection. Protecting your irreplaceable items against loss, damage, or theft, giving you peace of mind after delivery as well.

If you're interested in uncomplicated coverage for your treasured items, then get a quote today.

In the rare and unfortunate instance that a claim needs to be filed, our aim is to make the experience as efficient and straightforward as possible. We processes all Transit Insurance claims in-house, so you will be speaking directly with a member of our team.

Need to submit a claim? Then read how to start the process.

You can reach us, Monday to Friday, 9 AM - 6 PM EST, through email or by phone.

Arta’s general email is hello@arta.io, and we'll get back to you within one business day.

Our New York office general line is, +1 (646) 828-7333, and the London office general line is +44 (0) 2030 028467.