Getting Started
What to Expect: ARTA's Guide for New Marketplace Sellers
ARTA enables high-value goods and collectibles to be easily bought and sold online and moved with transparency and care. We provide instant quotes, status updates, automated emails, and more.
Keep reading to learn what you can expect when you empower your business through ARTA.
How ARTA works
We use the information provided, such as object materials, value, and dimensions, to determine a safe and economical shipment method.
For Self Ship bookings:
- Once a shipment is booked, ARTA will confirm the shipment details and send the origin contact an email with the prepaid shipping label(s).
- ARTA will provide packing instructions for each object within the same email. Our guidance includes suggested packing materials and dimensions, and information regarding whether multiple objects can be safely packed together. Sellers may request additional shipping labels for items that are already packaged separately.
- Once all objects are packed, sellers can schedule a pickup with the specified carrier or release the package at a drop-off location.
- Tracking can be automatically sent to the recipient depending on the marketplace’s email configurations.
For Parcel, Select, and Premium bookings:
- Once a shipment is booked, ARTA will confirm the shipment details and send the origin contact a confirmation email.
- The carrier will reach out to coordinate the collection, gather necessary details (like driveways, stairs, etc.). The carrier will also call the day of collection to confirm their estimated arrival time.
- The carrier will collect the item and package it appropriately for safe transportation.
- Tracking can be automatically sent to the recipient depending on your organization’s email configurations.
Emails
As soon as a Shipment is booked, ARTA will begin scheduling transport. To facilitate a smooth shipping experience, ARTA will relay key information at each of our shipment milestones via email.
Emails may communicate:
- Additional information required for customs clearance
- Inventory and collection appointment confirmation
- Shipment schedule and delivery location confirmation
- Online tracking and delivery timing
- Schedule changes and updated timeline
- Canceled shipments
Shipment collection
Appointment scheduling
Our carriers will reach out to coordinate an anticipated collection window so you can prepare in advance. Further, the carriers will call ahead on the collection day to confirm the estimated time.
On-site
The carrier will collect the item for transport back to their warehouse; here, packaging will be completed before the object enters transit.
Service tier timelines:
|
Service Tier |
Confirmed |
Collected |
In Transit |
Completed |
Total |
|
Premium |
1-3 days |
10-15 days |
4-7 days |
10-15 days |
25-30 days* |
|
Select |
1-3 days |
5-7 days |
3-5 days |
6-10 days |
15-25 days* |
|
Parcel |
1-3 days |
3-5 days |
3-5 days |
3-5 days |
10-15 days* |
|
Self Ship |
1-3 days |
Client to release |
X |
3-5 days |
7-10 days* |
Delivery speeds may vary to a reasonable degree, depending on geographies. However, we always aim for timely deliveries.
*Please note all timelines are in business days. Rural and hard-to-access locations can add one to two weeks to transportation time. All dates assume no delays in customs clearance.
Tracking
Every email links to a shipment-specific ARTA Tracking page that automatically updates a shipment’s progress until the delivery is complete. These pages are public and viewable by anyone with the link.
Tracking pages include:
- Current Shipment status
- Anticipated delivery dates
- Detailed tracking for parcel packages
For additional communication on a Shipment, individuals can subscribe to Email or SMS Text Messages updates.
Exporting
To export objects to another country, Commercial Invoices are required by customs, often with other information, like licensing. Most shipments will require a Harmonized System code, country of origin, and a Power of Attorney to use the exporter’s tax ID.
ARTA users can opt to upload Commercial Invoices and share additional customs information via the dashboard. This manual process can cause delays if paperwork is not drafted correctly or information is missing.
To streamline Commercial Invoice generation and enable marketplaces with various sellers, ARTA has an ECD (Electronic Customs Documentation) feature to automate the export filing process. You can read more about the feature here. ARTA will automatically enable this feature on your account when you opt in.
FAQs
How does ARTA pick the service tier and packing type?
ARTA analyzes information about object types, materials, dimensions, and values to identify safe and economical packaging.
How does ARTA predict the packed dimensions?
Depending on the attributes above, ARTA aims to consolidate as many items as possible and calculates the exterior dimensions of each package based on padding required between and around objects.
Support
All ARTA Emails include the reply-to address, support@arta.io. The account is monitored by our team during business hours (Monday to Friday, 9 am to 6 pm ET) and emails will be replied to within one business day. Additionally, you can also reach out to hello@arta.io.
For highly time-sensitive inquiries, you can reach us at +1 646 828 7333 (US) / +44 203 983 8466 (UK).