Standard Liability

Insurance Coverage

  • ARTA additional insurance can be added prior to shipment collection
  • Pre-packaged items must be opened for condition check
  • Condition check required for all insured items

Prohibited Objects

  • Hazardous Materials
  • Damaged Objects

Cancellation Fees

Transit Type

Cancellation Policy

ARTA Premium

Within 7 days of collection will result in a charge of 50% of the original quote amount

ARTA Select

Within 1 day of collection will result in a charge of $150

ARTA Parcel / Freight

Within 1 day of collection will result in a charge of $50


Within 7 days of collection will result in a charge of 50% of the original quoted collection fee


  • For shipments over $10,000, we require a prepayment of 50% for open terms clients.

ARTA Standards*




Delivery – Included

Room of Choice – Ground Level



Delivery – Optional

Additional Stairs

Inside – Ground Level

Saturday Delivery


Temperature controlled




Trained technicians

White glove first/last

Machine sorted

Delivery window

2 – 5 day window

2 – 5 day window

Day of arrival

Delivery notice

Call 24hrs in advance

Call 24hrs in advance

Automated tracking

Max value

< $1M

< $500K

< $100K

*subject to exceptions based on contractual agreements

All Shipments:

  • All quotes are based on known information, final charges based on actual values
  • Services must be booked in advance to guarantee availability
  • Locations are assumed to be vehicle accessible and available during arrival ETA
  • Arrival times are based on local carrier availability subject to change
  • Pre-fabricated crates at collection must be requested in advance
  • Onsite packing and unpacking available on request in advance of booking
  • Additional or replacement packaging may be required at the carrier or ARTA’s discretion.
  • All quotes assume items are ground floor delivery with elevator and doorway access, stairs and limited access will result in additional fees
  • Building COIs must be requested in advance, additional fees apply
  • Double blind BOLs must be requested in advance, additional fees apply
  • It is the responsibility of the client to authorize release or receipt at the collection and delivery location(s)
  • Objects not delivered or returned (including empty crates) may accrue additional handling, storage and disposal
  • All quotes assume each location has adequate room for handling, unless otherwise indicated
  • Rigging deposits are non-refundable, even in cases of weather cancellation or delay
  • Auction House
    • Sale and Lot numbers must be provided before or at booking
    • Release authorization will be required before collection can be scheduled
    • Sales tax charges must be confirmed and billed by the auction house
  • Trade Show / Art Fair
    • Delivery and collection will occur during fair load in / out hours at the booth, unless otherwise specified
    • Storage of empty crates and packaging is not included unless requested
    • Billing will be based on actual labor

ARTA Premium

  • Temperature controlled available, air ride, dual driver
  • All objects are handled by trained art technicians
  • Scheduling not guaranteed at booking
  • Additional fees may apply for any ride flat, hinged or specific orientation during transit
  • Any single item over 97″H /247 cm or 150lbs / 70kg is considered oversize, not manageable by two techs, and may require additional handlers
  • Simple installation assumes easy access, no stairs, eye level, no ladders, on drywall or sheetrock, and hanging mechanisms are provided with the artwork
  • A 2 hour window will be provided within 24 hours in advance of arrival
  • Shipments may include cross-docking or temporary storage

ARTA Select

  • Vehicles are not temperature controlled
  • Schedules are based on local availability, calls will be made 24hrs in advance
  • Deliveries can be curbside or inside – must be confirmed before booking

ARTA Parcel

  • Adult signature required is included in all quotes
  • Parcel shipments are curbside only delivery


  • Client must provide commercial invoice, supporting documents and relevant customs information prior to shipment dispatch
  • Unless otherwise stated in the quote, duties and taxes are not included and must be paid upon arrival at destination country
  • Storage, warehouse handling and inspection fees are not included in quoted rate and will be presented to billing party if applicable
  • For all U.S. Imports an Importer of Record is required to complete a POA (Power of Attorney) during the import Customs clearance formalities.
  • For European shipments, Unless otherwise stated, all quotes assume that the artwork(s) is in “Free Circulation”

Air Freight

  • Must Fly must be booked in advance
  • Transit times are not guaranteed; Airlines reserve the right to bump or delay standard freight at their own discretion
  • All crates must meet international shipping standards (ie. ISPM-15 “Bug Stamped”)
  • Crates that exceed 62″/ 158 cm are required to fly via a freighter aircraft
  • Airfreight shipments flying passenger assume pickup location is registered with TSA as “Known Shipper”. If unknown, freighter flights are required.
  • Direct flights are not guaranteed
  • Road Feeder Service may be used

Sea Freight

  • LCL shipments are subject to crating
  • Port to Port transit is 6-8 weeks on average
  • Specialty clearance requirements may not be eligible for LCL
  • Containers are not climate or temperature controlled
  • Sea freight U.S. imports require ISF 10+2 matching submitted 24-48 hours after vessel sailing