OPTIMIZE YOUR POST-PURCHASE EXPERIENCE

ARTA for Marketplace Fulfillment

ARTA removes friction from the entire purchase experience—from pre-sale through delivery—for high-value goods and collectibles.

Buyers and sellers face frequent marketplace fulfillment challenges when moving highly variable, high-value inventory. This limits what merchants can do efficiently, particularly on a global scale. Obstacles like irregular shipping costs, varying customs requirements, and increasing customer expectations around the post-purchase experience can inhibit growth.

“Through our partnership with ARTA, Artsy now not only transacts hundreds of thousands of artworks from thousands of galleries around the globe, we handle all the shipping and customer service to the delight of our collectors,”

Samuel Rozenberg, Chief Product & Technology Officer, Artsy

ARTA’s marketplace fulfillment solutions and end-to-end global services cater specifically to highly variable, high-value goods. We accommodate every item type, from jewelry to furniture to fine art. We reduce friction by bringing together disparate parts of the fulfillment process to streamline and centralize your workflows while enabling the post-purchase experience modern buyers expect. 

We return quotes instantly to provide transparent pricing as early as the product detail page, and can even combine costs for a single transaction. We also support tracking updates, automate buyer notifications, insure valuables, and provide international customs guidance from a single dashboard so you can offload administrative tasks and focus on scaling your marketplace.

ARTA empowers marketplaces with:

  • Worldwide fulfillment for variable items
  • Outstanding post-purchase customer experience
  • Automated emails and tracking
  • International shipping support
  • Multiple fulfillment options

ARTA solutions for marketplace shipping

ARTA offers marketplace fulfillment solutions to multiple challenges in one easy-to-navigate integration or dashboard.

Marketplace logistics & customer experience

Save time with instant quotes

Request shipping information and receive pricing across all our service tiers instantly—no more waiting days for a quote.

Regardless of shape, size, weight, or value, our API returns instant quotes in under two seconds, providing bookable transit speeds and delivery options for customizable fulfillment methods. So whether you pack your inventory personally or require highly skilled delivery, you can book confidently, knowing your needs will be accommodated.

Improve your buyer experience with greater transparency

Happy customers are more likely to become returning customers—and who doesn’t want to know where their order is and when it’s going to arrive. ARTA Tracking provides updates along the way for each shipment. From the moment an order is booked to the time it arrives at its destination, buyers can track each shipment. Marketplaces can build their own tracking pages using our API, or a unique tracking URL through the ARTA dashboard. This means fewer order inquiries and more repeat purchases.

Automate and customize client communication

Manual communication takes time. To solve this, our email and text solutions can automatically relay key information to your customers at each shipment milestone. ARTA’s email communications can be configured to update other individuals as well, updating all interested parties at once.

Our email and text solutions enable you to relay collection timing, shipment schedules, customs requirements, online tracking, and cancellations without repeated manual effort. This alleviates staff from administrative duties so they can focus on larger issues.

You can utilize ARTA’s communication solutions in a way that best suits your business. You can opt for a custom integration and create your own email suite, integrate ARTA into your existing model, leverage our hosted solutions through the Dashboard, or opt for a combination of both.

Avoid shipping delays with electronic customs documentation (ECD)

To export objects to another country, commercial invoices are required by customs, which commonly need details like harmonized system (HS) codes, origin country, power of attorney, and tax IDs. These international requirements are often confusing due to their variability, and understandably so. Nevertheless, incorrectly drafted documents can significantly delay shipments.

Our ECD streamlines commercial invoice generation and automates the export process for efficient international fulfillment. 

Available customization for marketplace fulfillment

Grow revenue with adjustable margins

With a customized API, sellers can adjust their margins above ARTA’s predetermined pricing as they see fit. For example, sellers that sacrifice earnings on item markups may add higher margins to their shipping fees to recover what they’ve lost in inventory revenue.

Keep a consistent brand experience with white labeling

Provide a seamlessly branded experience by white labeling every part of the ARTA fulfillment process, including booking, tracking, and emails with logos, images, and colors. You can create a custom domain for ARTA-hosted pages and add custom reply-to addresses for email notifications to ensure your buyer’s experience feels consistent. 

Enhance the eCommerce experience with integration options

An ARTA integration via API or Shopify app allows marketplaces to customize how they display pricing. Give buyers visibility into shipping pricing when they’re considering a purchase, and let staff invoice customers for all costs at once. Avoid surprise costs, long quote times, and shopping cart abandonment for a better bottom line.

Getting set up with ARTA

ARTA can be leveraged in a couple of different ways. Many marketplaces opt to integrate directly via API or Shopify app; alternatively, you can opt to move forward without any integrations by using our fulfillment technology through ARTA-hosted solutions, or a mix of both. 

Marketplaces that integrate via API or Shopify app can build our shipping options and tracking details into their site, creating a seamless, completely branded user experience for customers. An API integration requires time and technical resources; however, this option provides our clients with the greatest flexibility and customization options. 

While we recommend integrating into ARTA, we know that’s not always an option. You can also leverage our hosted solutions by logging into the ARTA Dashboard. The dashboard is ideal for marketplaces that are looking to launch quickly or need to save on tech costs. You can manually pull quotes, manage booking, and create white-labeled notifications for tracking through the dashboard. 

All of these marketplace fulfillment solutions are highly configurable and mix-and-matchable, letting you choose what works best for your business.

ARTA’s end-to-end fulfillment solutions enable marketplaces to connect artists, sellers, and buyers to easily move unique items worldwide. 

Learn more about how ARTA can optimize your marketplace.